Subject to the terms and conditions of this Agreement, the Service is provided solely for User’s own personal use, and not for the use or benefit of any third party. 30 Looks may change, suspend, or discontinue the Services at any time, including the availability of any feature, or content. 30 Looks may also impose limits on certain features and services or restrict for reasons of it’s own and without prior notice, User’s access to parts or all of the Services without notice or liability.
User certifies to 30 Shades House Of Fashion Pvt Ltd that if User is an individual (i.e., not a corporation), User is at least 18 years of age. User also certifies that it is legally permitted to use the Service, and takes full responsibility for the selection and use of the Service. This Agreement is void where prohibited by law, and the right to access and litigate against the Service, the website, it’s terms and conditions of use and/or the owners of the website, is revoked in such jurisdictions.
30 Shades House Of Fashion Pvt Ltd reserves the right, at its discretion, to modify this Agreement at any time by posting a notice on the Site, or by sending User a notice via email or postal mail or any other mode it may find convenient to use. User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Service by User following such notification constitutes User’s acceptance of the terms and conditions of this User Agreement as modified.
ACCOUNT, PASSWORD, AND SECURITY
Any person may access the Website and the Products either by registering with the Website or using the Website as a guest. However, a guest user may not have access to all sections of the Website including certain benefits/promotional offers, which shall be reserved only for the purpose of registered Users, and which may change from time to time at the sole discretion of the Website.
If you wish to register yourself with the Website, you shall be required to create an account by registering through Facebook or your email account or by filling in the details prescribed in the Website registration form. You will then receive a password and account designation upon completing the Website’s registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for any and all activities that occur under your password or account. You agree to (a) immediately on becoming aware of such unauthorised use, notify the Website of any unauthorized use of your password or account or any other breach of security, on the clear understanding that any and all transactions till such time of notification shall be completely and without recourse to litigation or compensation, to your account and (b) ensure that you exit from your account at the end of each session. 30 Shades House Of Fashion Pvt Ltd cannot and will not be liable for any loss or damage arising from your failure to comply with this Section or for any losses occurring thereto. You, as the User, waive any claims against the Website for any loss and damage suffered by you on account of your failure to comply with the Terms and reasonably expected good practices in this regard.
If any User learns or is made or becomes aware of any instance of hacking or misuse of its User account, it shall without delay notify the Website of the same. Additionally, registered Users may be held liable for losses incurred by the Website for any loss or damage caused as a result of failure in maintaining security by the relevant User.
If any User provides any information that is untrue, false, not updated, and incomplete or the Website has reasonable grounds to believe that such information is untrue, false, not updated, incomplete, the Website reserves the absolute right to suspend or terminate the relevant User account and refuse any and all current or future use of the Website (or any portion thereof) without having to provide any further reasons or justification for doing so. The Website may be inaccessible for such purposes as it may, at its sole discretions deem necessary, including but not limited to regular maintenance. However, under no circumstances will 30 Shades House Of Fashion Pvt Ltd be held liable for any losses or claims arising out of such inaccessibility to the Users and the Users expressly waive any claims against 30 Shades House Of Fashion Pvt Ltd in this regard.
The Website operates as an e-commerce market place and merely provides an online platform to advertise, display, make available and sell fashion apparels/ shoes/ fashion accessories and other similar items (products) to Users of the Website. The Website merely facilitates the engagement of the Users and provides such other services as are incidental and ancillary thereto. Additionally, the Website reserves the right to terminate the services offered at any time to the Users without any notice or reason.
All Products exhibited on the Website are on an “as is” and “as available” basis. Images of products are for and by reference only. Users specifically consent that they are aware that displayed items may have a combination of items on sale and /or that styling displays intended to provide a view of fashion trends / stylish use of items maybe best displayed in combination and that the User will take due care to understand which item is intended to be purchased, the price of the selected item and also that the item code and the description is clearly understood while making the purchase. The Website disclaims any responsibility on account of user’s incomplete understanding of the site while using services provided by the site.
30 Looks hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as offered on the site and ordered by the User. The Website is intended to provide a special service by way of making available select fashion and lifestyle products to any buyer who would probably otherwise not have access to these select products. Alterations to certain aspects of your order such as the merchandise brand, size, colour etc. may be required due to limitations caused by availability of product, difference in size charts of respective brands etc.
Prices for Products are subject to change without prior notice, and at any time whatsoever, irrespective of whether an item has been earmarked/wish listed by a User. The Website disclaims any and all claims and/or liabilities arising from such revision in prices.
30 Looks currently accepts the following credit cards and debit cards on the site: VISA, MasterCard and Diners Club.
Credits: Unused credits will be forfeited if Customer’s 30looks.com account is terminated for any reason – whether customer chooses to cancel or if 30 Shades cancels customer’s account for any reason. Customer’s account must be in good standing to be eligible to redeem credits. Credits have no cash value. 30 Looks reserves the right to change these credit terms and conditions at its discretion, and may terminate the credits program at any time. Refunds are at the sole discretion of 30 Looks.
TAXES & DUTIES
FOR INDIAN CUSTOMERS
Product Prices displayed are inclusive of all taxes and duties.
FOR INTERNATIONAL CUSTOMERS
30 Looks will make deliveries overseas also as required. Please note, shipment can only be
made to a full postal address along with postal / zip code. 30 Looks do not deliver to P.O. Box
or Drop Box addresses.
Are there any duties and taxes? For customers within India, all prices specified on the website
are inclusive of Indian taxes and GST.
For customers outside India, duties are not included in the price. Customers are responsible for
paying any import duties, customs fees, or local taxes. 30 Looks will not reimburse these
expenses. It is necessary to pay these in order to release your order from customs.
SHIPPING AND RETURN
30 Looks provide FREE shipping on all items within India. 30 shades will make a maximum of three (3) attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts 30 Looks reserves the right to cancel the order(s) at its discretion.
No matter where you are in India, we will ship your order to you at no additional charge. Time for shipment varies from carrier to carrier and location to location, however we shall make every endeavour to have your order reach you at the earliest. Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products, which was caused due to reasons beyond the control of the Website and/or the Seller.
Users may note that 30 Looks will take all necessary steps to deal with only reputed courier services. As in common trade practise, the risk of loss and title for Products ordered by Customer shall cease to be with 30 Looks upon 30 Looks’ delivery of the items to the carrier. Any claims for loss or damage in transit will be upon the courier as per trade practise and the user acknowledges that any recourse in this respect may have to be with the courier service involved in the delivery process. 30 Looks will provide any required information or other support that is within its convenient capability in this connection, to the user. Replacement of products and credits to customer’s account for Products claimed as damages or not received are subject to 30 Looks’ investigation and discretion.
We want you to love what you ordered, but if something isn’t right, do let us know.
In the unlikely, specific events where
- any merchandise you have ordered from us is received in damaged / defective condition, and/or
- if merchandise delivered is different from what you have ordered,
- the fit or feel of the merchandise is different from what you had envisaged at the time of placing your order,
- you aren’t happy with your order for whatever reason
You may return the merchandise unused, and in the same condition as you received it, with its original packaging along with original tags if any.
To ensure that we are serving your need in such an unlikely event, you must notify us within 1 week of receipt of order via email with supporting pictures (specifically for cases (1) and (2) mentioned above), on firstname.lastname@example.org. We will send you a return request accepted email confirmation, post which,
30 Looks will facilitate a reverse pick up from the delivery address. If for whatever reason, the location of delivery address does not support a reverse pick up, we will request you to ship the product to us and share a copy of the courier invoice with us which we will reimburse either with store credit or a cash refund.
All you need to do is ship the unused product to us (at the shipping address mentioned below)with its original packaging and the invoice and all labels/ trimmings if any, intact. Products being returned can only be accepted in brand new condition. It should not be worn, washed, dry cleaned or dirty. Tags, if any, should be intact & attached to the garment. Loose tags or broken tags will not be accepted for an exchange or credit note or cash refund. Returns that are soiled or reach us in a damaged condition may not be accepted and may be sent back to the customer and/or a refund refused. We are not liable for any damages caused to the Product during transit from customer to 30Looks.
Once received, the customer care team at www.30looks.com would study the cause for return claim and based on their finding the cause to be factual and clearly established, will facilitate the replacement or store credit as applicable. In such a case, of a product being faulty or wrongly delivered, 30 Looks will first attempt to facilitate a replacement in satisfaction of the product ordered, and where that is not possible for any reason whatsoever, offer a full value store credit, which can be used to purchase any product on www.30looks.com within 90 days of issue of store credit. Alternatively 30 Looks will make a full value cash refund to the mode of payment used by the customer at the time of executing the transaction.
Users should note that special offer sales maybe announced from time to time and products included in such lots will not be eligible for any replacement or store credit
Please follow these simple steps to return your purchase:
- On the invoice you receive, circle the item(s) that you’re returning and note the quantity and reason(s) for return on your invoice.
- Send us an email with details of the invoice along with supporting pictures showing the reason for return request.
- Wait for receiving a “Return Request Accepted” confirmation email from us.
- In case of return Pack your return securely in the original package, if possible, and include your invoice copy highlighting the item being returned.
- Courier the parcel back to us at :
30 Shades House Of Fashion Pvt Ltd
195, Nicholson Road
Near Diamond Point
Tardbund, Secunderabad – 500 009
Ph: +91-40-4445 0079
Colours: Since the resolution and colour composition of each computer monitor varies, we cannot guarantee the accuracy of the shades of colours of products displayed on our website.
Customer agrees to receive emails promoting any special offer(s), including third party offers, as well as 30 Looks newsletters. Customers can opt out of promotional emails by clicking the unsubscribe link at the bottom of the emails. Transactional and Program emails are required for visitors and customers.
ORDER CANCELLATION BY 30 LOOKS
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account. Any type of voucher used in these orders shall be pushed back into the user’s account in case of cancellation by 30looks.com
ORDER CANCELLATION BY CUSTOMER
In case of requests for order cancellations, 30 Looks reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 4(four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 4 (hours) from making the order. 30 Looks has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by 30 Looks and accept 30 Looks’ decision regarding the cancellation. In the event of cancellation of order by the customer 30 Looks shall not refund the voucher, if any used against such order.
FRAUDULENT /DECLINED TRANSACTIONS
Our fraud detection team constantly monitors the user’s account in order to avoid fraudulent accounts and transactions. Users with more than one account or availing referral vouchers fraudulently shall be liable for legal actions under law and 30looks.com reserves the right to recover the cost of goods, collection charges and legal fees from persons using the Site fraudulently. 30 Looks reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these terms and conditions. In the event of detection of any fraudulent or declined transaction, prior to initiation of legal actions, 30 Looks reserves the right to immediately delete such account and dishonour all past and pending orders without any liability. For the purpose of this clause, 30 Looks shall owe no liability for any refunds and such users resorting to fraudulent use by any means, shall like any other user, be understood to have read and agreed to all the terms and conditions set out herewith, and in particular this paragraph which states that no claim whatsoever shall be tenable against the website of the owners or any of the designers or any other person associated with the website with respect to any action taken in alienating fraudulent users and anyone associated with them in such transactions.
SITE CONTENT GENERALLY
The content on the Service (excepting any and all User Submissions – as defined below), including without limitation: the text, abstracts, metadata, software, scripts, graphics, files, images, photos, sounds, music, videos, interactive features and the like (collectively “Content”) and the trademarks, service marks and logos contained therein (“Marks”), are owned by or licensed to 30 Shades House of Fashion Pvt Ltd, subject to copyright and other intellectual property rights under India and foreign laws and international conventions. 30 Shades House Of Fashion Pvt Ltd reserves all rights not expressly granted in and to the Service and the Content. User shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any other purposes whatsoever any Content or Marks without the express prior written consent of the respective owners.
30 Looks grants to User a limited nonexclusive, non-transferable, non-sub licensable right solely to display and view the Content for personal, non-commercial use. If User downloads or prints a copy of the Content for personal use, User must retain all copyright and other proprietary notices contained therein. Copying, using or storing any Content for other than non-commercial use is expressly prohibited without prior written permission from 30 Looks or from the applicable copyright holder.
User shall abide by all copyright notices, information, and restrictions contained in any Content accessed through the Site.
The Service may permit the submission of text, images or other communications by User and other users (“User Submissions”) and the hosting, sharing, and/or publishing of such User Submissions. User understands that whether or not such User Submissions are published, 30 Looks does not guarantee any confidentiality with respect to any such submissions.
User shall be solely responsible for User’s own User Submissions and the consequences of posting or publishing them. User agrees that 30 Looks has no liability with respect to any User Submissions, including, without limitation, User’s own User Submissions, and User hereby irrevocably releases 30 Looks and its officers and directors, employees, agents, representatives and affiliates, from any and all liability arising out of or relating to User Submissions or any part thereof.
In connection with User’s User Submissions, User affirms, represents, and warrants that (and that User can and will demonstrate to 30 Looks’ full satisfaction upon its request that): (i) User owns or has the necessary licenses, rights, consents, and permissions to use and authorize 30 Looks to use each and every image and sound contained in each such User Submission and to enable inclusion and use of such User Submissions in the manner contemplated by the Site, the Service and this Agreement; (ii) User has the written consent, release, and/or permission of each and every identifiable individual person in the User Submission to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of the User Submissions in the manner contemplated by the Site, the Service and this Agreement; and (iii) the posting of User’s User Submission on or through the Site or the Service or otherwise does not violate the privacy rights, publicity rights, intellectual property rights, contract rights, or any other rights of any person or entity. User agrees to pay all royalties, fees, and other monies owing any person or entity by reason of any content posted by User to or through the Site or the Service.
By submitting the User Submissions to the Service, or displaying, publishing, or otherwise posting any content on or through the Service, User hereby does and shall grant 30 Looks a worldwide, non-exclusive, royalty-free, fully paid, sub-licensable and transferable license to use, modify, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions in connection with the Service and 30 Looks’ (and its successors and assigns) business, including without limitation for promoting and redistributing part or all of the Service (and derivative works thereof) in any media formats and through any media channels. User also hereby does and shall grant each user of the Service a non-exclusive license to access User’s User Submissions through the Service, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of the Service. For clarity, the foregoing license grant to 30 Looks does not affect User’s other ownership or license rights in User’s User Submission(s), including the right to grant additional licenses to the material in such User Submission(s).
In connection with User Submissions, User further agrees that User will not: (i) publish falsehoods or misrepresentations that could damage 30 Looks or any third party; (ii) submit material that is unlawful, obscene, lewd, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, excessively violent, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate or objectionable; (iii) post advertisements or solicitations of business; (iv) impersonate another person; (v) submit material that is copyrighted, protected by trade secret or otherwise subject to third party intellectual property or proprietary rights, including privacy and publicity right, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant 30 Looks all of the license rights granted herein; or (vi) submit material that is unsuitable for minors in any country. 30 Looks does not endorse any User Submission or any opinion, recommendation, or advice expressed therein, and 30 Looks expressly disclaims any and all responsibility or liability in connection with User Submissions.
30 Looks reserves the right to decide whether a User Submission is inappropriate or violates this Agreement, including but not limited to copyright infringement, violations of intellectual property law, pornography, obscene or defamatory material, or excessive length. 30 Looks also reserves the right, in its sole discretion, to reject, refuse to post or remove any posting (including private messages and User Submissions) by User, or to restrict, suspend or terminate User’s access to all or any part of the Site or the Service at any time, for any or no reason, with or without prior notice. Notwithstanding the foregoing, 30 Looks assumes no responsibility for monitoring the Service for inappropriate content, or modifying or removing such content from the Service.
User shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Service or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Service or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Service. 30 Looks reserves the right to bar any such activity.
User shall not attempt to gain unauthorized access to any portion or feature of the Service, or any other systems or networks connected to the Service or to any 30 Looks servers, or to any of the services offered on or through the Service, by hacking, password “mining”, or any other illegitimate means.
User shall not probe, scan or test the vulnerability of the Service or any network connected to the Service, nor breach the security or authentication measures on the Service or any network connected to the Service. User shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Service, or any other customer of 30 Looks, including any 30 Looks account not owned by User, to its source, or exploit the Service or any service or information made available or offered by or through the Service, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than User’s own information, as provided for by the Service.
User shall not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Service or 30 Looks’ systems or networks, or any systems or networks connected to the Service or to 30 Looks.
User shall not use any device, software or routine to interfere or attempt to interfere with the proper working of the Service or any transaction being conducted on the Service, or with any other person’s use of the Service.
User shall not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal User sends to 30 Looks on or through the Service. User shall not, in connection with the Service, pretend (e.g. through impersonation) that User is any other individual or entity.
User shall not use the Service or any Content for any purpose that is unlawful or prohibited by this Agreement, or which infringes the rights of 30 Looks or others.
User shall not access the Site or Services in order to build or promote a similar or competitive service.
THIRD PARTY SITES
The Site may permit User to link to other websites or resources on the Internet, and other websites or resources may contain links to the Site. These other websites are not under 30 Shades’ control, and User acknowledges that 30 Looks is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such websites or resources. The inclusion of any such link does not imply endorsement by 30 Looks. User further acknowledge and agree that 30 Looks shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any content, goods, information, or services available on or through any such website or resource.
User is responsible for all of its activity in connection with the Service. User shall defend, indemnify, and hold harmless 30 Looks, its affiliates and each of its, and its affiliates, employees, contractors, directors, suppliers and representatives from all liabilities, losses, damages, claims, and expenses, including reasonable attorneys’ fees, that arise from or in connection with: (i) User’s use or misuse of the Service; (ii) User’s access to any part of the Service, or (iii) User’s violation of this Agreement (iv) Violation of any rights of any third party by the User, including any Intellectual Property Rights (IPR)..
The service (including, without limitation, the site and any software) and all products are provided on an “as is” basis, without warranties of any kind, either express or implied, including, without limitation, implied warranties of merchantability or fitness for a particular purpose (but, for clarity, the products will be subject to 30 Looks’ return policy). This disclaimer of warranties shall be void to the extent prohibited by applicable law.
LIMITATION OF LIABILITY
In no event shall 30 Looks, its officers, directors, employees, agents, third party licensors, or third party suppliers be liable under contract, tort, strict liability, negligence or any other legal theory with respect to the service (or any content or information available through the service): (i) for any lost profits or special, indirect, incidental, punitive, or consequential damages, even if foreseeable or (ii) for any bugs, viruses, trojan horses, or the like (regardless of the source of origination).
30 Looks may terminate User’s access to all or any part of the Service at any time, with or without cause, effective upon notice thereof to User (provided that, if 30 Looks determines there may be an immediate threat to 30 Looks, it may terminate such access without notice). 30 Looks may also terminate a Customer’s account at any time, in its discretion. Upon termination notice from 30 Looks, User will no longer access (or attempt to access) the Service. Depending on the reason attributable to the termination, 30 Looks reserves the right to decide whether any pending orders from the User also will stand cancelled automatically or not. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers and limitations of liability.
30 Looks makes no representation that the Service is appropriate or available for use in the country, geographic area or jurisdiction where User is located. Accessing the Service from territories where any of the content accessed via the Service may be illegal or prohibited, and the User is responsible for compliance with local laws when User access and use the Service.
All content included on the Site, such as text, graphics, logos, button icons, images, and software is the property of 30 Shades House Of Fashion Pvt Ltd or 30 Shades House Of Fashion Pvt Ltd’s licensors and other content suppliers – and protected by India and international copyright laws. All software used in connection with the Site is the property of 30 Shades House of Fashion Pvt Ltd or its software suppliers and protected by India and international copyright laws.
When User visits the Site or sends e-mails to 30 Looks, User is communicating with 30 Shades House Of Fashion Pvt Ltd electronically. User hereby consents to receive communications from us electronically. 30 Looks will communicate with User by e-mail or by posting notices on the Site. User agrees that all agreements, notices, disclosures and other communications that 30 Looks provides to User electronically satisfy any legal requirement that such communications be in writing.
If performance of any Service under these Terms by the Website is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of 30 Shades House Of Fashion Pvt Ltd and could not have been prevented by reasonable precautions then the 30 Shades House Of Fashion Pvt Ltd shall in toto be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by the Website of its obligations herein.
The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. If any provision of this Agreement is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sub-licensable by User except with 30 Looks’ prior written consent. 30 Looks may transfer, assign or delegate this Agreement and its rights and obligations without consent. This Agreement shall be governed by and construed in accordance with the laws as applicable in India. Any disputes will be handled in the competent courts of Hyderabad, Telangana State, India.